Privacy Policy

Last updated: June 25, 2026

Adoraxe Private Limited ("Adoraxe", "Company", "we", "our", or "us") is committed to protecting your privacy and handling information responsibly.

This Privacy Policy explains how we collect, receive, access, store, use, share, transfer, retain, and otherwise process information in connection with the Adoraxe website, applications, dashboards, APIs, integrations, automation tools, and related services (collectively, the "Services").

This Privacy Policy should be read together with our Terms of Use, Cookie Policy, and any other notices or policies that we may provide from time to time.

2. Applicability

This Privacy Policy applies to:

Visitors to the Adoraxe website
Users of the Services
Business and enterprise customers
Users who connect third-party social media accounts to the Services
Individuals who contact Adoraxe through support channels, email, or other means.

This Privacy Policy does not govern the privacy practices of third-party platforms. You remain subject to the privacy policies, developer terms, and platform rules of any connected third-party platform.

3. Information We Collect

3.1 Information You Provide Directly

We may collect limited information that you voluntarily provide, including:

Email address
Company or organization name
Name or display name, if provided
Support requests, feedback, and correspondence
Billing and subscription details, if and when paid services are offered
Any other information you choose to submit through the Services

We do not intentionally collect native account passwords for the Services. However, we may collect phone numbers and other information where necessary to enable account verification, authentication, platform integrations, or the provision of the Services.

3.2 Connected Account Information

Where you connect a social media account, page, channel, profile, business account, or organization account to the Services, we may access information made available through the permissions you authorize.

Depending on the platform and permissions granted, this information may include:

Profile information
Account identifiers
Page and business account information
Posts and publications
Images and videos
Content metadata
Engagement information
Audience insights
Analytics information
Organizational information
Publishing permissions
Other information necessary for operation of the Services

We do not intentionally access private messages, direct messages, or private communications unless expressly disclosed and separately authorized.

Users represent and warrant that they possess all necessary rights, permissions, authorizations, and authority to connect, access, manage, publish, synchronize, schedule, or otherwise use any third-party account through the Services.

Adoraxe shall not be responsible for unauthorized account connections, account misuse, or activities performed by Users without appropriate authorization.

3.3 Technical and Usage Information

We may automatically collect limited technical and usage information, including:

IP address
Browser type and version
Operating system
Device information
Log files
Security logs
Usage metrics
Diagnostic information
Service interaction data

3.4 Cookies and Similar Technologies

We may use cookies, pixels, SDKs, local storage, and similar technologies to operate the Services, remember preferences, improve performance, measure usage, and support analytics. Additional details may be provided in our Cookie Policy.

4. Purposes of Processing

We may process information for purposes including:

Providing and maintaining the Services
Facilitating content publication and synchronization
Managing connected platform integrations
Authenticating access where required for the Services
Generating analytics and reporting
Processing billing and subscription transactions, if applicable
Responding to support requests
Improving service performance and functionality
Detecting security threats, abuse, and fraud
Complying with legal obligations
Enforcing contractual rights
Protecting the integrity, security, and reliability of the Services

5. Legal Basis and Authorization

We process information:

With your consent where required
For performance of contractual obligations
For compliance with applicable laws
For prevention of fraud, abuse, and unauthorized activity
For network and information security purposes
For other lawful purposes permitted under applicable law

Where consent is used as the basis for processing, you may withdraw consent in the manner described in this Policy, subject to legal or contractual restrictions.

Adoraxe shall process Digital Personal Data and other information in accordance with applicable data protection, privacy, cybersecurity, consumer protection, intermediary, electronic commerce, and information technology laws, including the Digital Personal Data Protection Act, 2023 and rules framed thereunder, to the extent applicable.

6. Data Sharing and Disclosure

We do not sell personal information.

We may disclose information:

To cloud hosting providers
To infrastructure providers
To analytics and monitoring providers
To payment processors, if applicable
To professional advisors
To law enforcement agencies and regulators where legally required
In connection with mergers, acquisitions, investments, financings, asset sales, restructurings, insolvency proceedings, reorganizations, or other corporate transactions involving Adoraxe
To other service providers engaged for operation of the Services

Where appropriate, such parties will be limited to the minimum information reasonably necessary for the relevant purpose and may be bound by confidentiality and data-protection obligations.

7. International Data Transfers

Information processed through the Services may be stored, processed, or accessed in jurisdictions outside your place of residence, including through cloud infrastructure and technology providers engaged by Adoraxe.

Where required, we shall implement reasonable safeguards designed to protect transferred information and comply with applicable legal requirements.

8. Data Retention

We retain information only for as long as reasonably necessary to:

Provide the Services
Comply with legal obligations
Resolve disputes
Maintain security records
Enforce agreements
Protect legitimate business interests

Retention periods may vary depending on the category of information, the nature of the Services used, legal requirements, and operational needs.

We may retain certain information in backup systems, logs, or archives for a limited period after deletion or account closure.

9. Account Deletion

You may request deletion of your account in accordance with procedures made available through the Services or by contacting us.

Upon account deletion, we shall take reasonable steps to delete or anonymize information, subject to legal obligations, backup retention requirements, dispute resolution requirements, fraud prevention purposes, and compliance obligations.

10. Security

We maintain administrative, technical, physical, and organizational safeguards designed to protect information against unauthorized access, disclosure, misuse, alteration, destruction, or loss.

However, no security measure can guarantee absolute protection, and you acknowledge that transmission and storage of information involve inherent risk.

11. Children's Privacy

The Services are not intended for children except as permitted by applicable law and the Terms of Use.

Where required by law, use of the Services by minors shall require appropriate parental or guardian authorization.

If we become aware that information has been collected from a child in violation of applicable law, we may delete or restrict such information as appropriate.

12. User Rights

Subject to applicable law, you may have rights relating to:

Access to information
Correction of inaccurate information
Updating information
Deletion of information
Withdrawal of consent
Grievance redressal
Other rights recognized under applicable law

Requests may be submitted through the contact information specified below.

We may need to verify your identity before responding to your request.

13. Grievance Redressal

You may submit privacy-related complaints, requests, or concerns through the contact details provided below.

We shall maintain a grievance redressal mechanism in accordance with applicable law.

We aim to acknowledge privacy-related complaints promptly and resolve them within a reasonable time, subject to the nature and complexity of the request.

Consumer-facing e-commerce materials in India reflect a 48-hour acknowledgment and 30-day resolution standard for complaints.

14. Changes to This Policy

We reserve the right to modify, amend, or update this Privacy Policy from time to time.

Material changes shall become effective upon publication on the website or through other notification methods determined by Adoraxe.

Your continued use of the Services after such changes become effective constitutes acceptance of the updated Policy.

15. Contact Information

Adoraxe Private Limited

INNOV8, RCity, 4th Floor
RCity Offices
Lal Bahadur Shastri Marg
Ghatkopar
Mumbai - 400086
Maharashtra, India

Website: https://adoraxe.com

Legal & Compliance: accounts@adoraxe.com

Support: support@adoraxe.com